Customized Training Programs Brought to You

The Capstone Group at ERC is committed to providing high quality, solutions for your training needs. All of Capstone's sessions stimulate people by engaging them in lively, interactive activities that enlarge their capacity for thinking and responding. Our team of instructional designers will work with you to identify your specific training needs. We use an Instructional Systems Design (ISD) process that analyzes who needs to be trained, what they need to know, when and how they will use the new learning, and why they need it now.

• Behavioral Interviewing
• Business Writing
• Communication Skills
• Conflict Resolution
• Coaching for Improved Performance
• Customer Service
• Dealing with Difficult People
• Employee Free Choice Act Training
• Effective Meetings
• Finance for Non-Finance Professionals
• How to Become an All-Star E-Mailer
• Leadership Development
• Positive Attitudes
• Presentation Skills
• Problem Solving
• Project Management
• Professional Ettiquette
• Selling Skills
• Sexual Harassment
• Situational Leadership II ®
• Strategic Recruiting
• Stress Management
• Frontline Leadership Series I
• Frontline Leadership Series II
• Team Building
• Understanding Social Styles
• Valuing Others

Contact Information:
Christine Kutsko, Director of Customized Training
440/947-1286 / ckutsko@ercnet.org